Financial Protection

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Am I protected?

When you book a trip with The Bespoke Travel Group (trading as Humboldt Travel) you can be sure that you are doing so with confidence.

We are members of the Travel Trust Association (membership number Q4745), an organisation which provides consumers with 100% financial protection when a booking is made. Every penny you pay to The Bespoke Travel Group is guaranteed by the Travel Trust Association so were the worse to happen and our company to financially fail or cease trading, the Travel Trust Association will liaise with the suppliers to ensure that your holiday goes ahead unaffected. If for any reason this is not possible, the Trust will refund you the money that you have paid for your holiday.

When you make a booking The Bespoke Travel Group deposits your money into a Trust Account which is a bank account designated to hold your money. Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both BThe Bespoke Travel Group AND the Trustee are required to authorise payments from the Trust Account.

Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate.

Are we members of ABTA? No, we are not.  ABTA ended its consumer promise in 2006. This means that not all of the travel arrangements that you book through an ABTA member are necessarily protected in case of the financial failure of the travel company.

You will need to ask the ABTA member how financially secure their travel arrangements are. If the arrangements are not automatically protected, the ABTA member may be able to offer suitable insurance to cover you.

If you book flights with us then your holiday is also protected under ATOL.

ATOL is a financial protection scheme managed by the Civil Aviation Authority (“CAA”).

All travel companies selling air holiday packages and flights in the UK are required by law to hold a licence called an Air Travel Organiser’s Licence (“ATOL”), which is granted after the company has met the CAA’s licensing requirements.

The Bespoke Travel Group holds an Air Travel Organiser’s Licence. Our ATOL number is T7603.

Each ATOL holder is issued with a unique ATOL number, which can be checked on the ATOL website, www.caa.co.uk  and must contribute to a protection fund called the Air Travel Trust (ATT).

In the event of an ATOL holder’s failure, the ATOL Scheme ensures customers who paid and contracted with the ATOL holder for an air holiday package or a flight, do not lose the money paid over or are not stranded abroad.

Insurance

Travel insurance is vital and it is your responsibility to ensure that you take out a comprehensive travel insurance policy to cover you during your travel. We reserve the right to request details of your policy before you travel. It is always advisable to take out travel insurance as soon as you book your holiday in case you have to cancel for unforeseen reasons.

If you choose to travel without adequate travel insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available. If you lose any personal items whilst on holiday in Latin America we advise you to obtain a written police report and/or from a local representative to assist with any insurance claim upon your return.

The Bespoke Travel Group is an Introducer Appointed Representative for Cover-More Travel Insurance which has been a travel insurance specialist for 30 years, and globally insures over 2.2 million travellers each year.

To be able to purchase one of these policies you must be resident in the UK. This means you must have a permanent UK address and be living in the UK at the time the policy is issued.

To arrange a policy with Cover-More you can call on 01245 272408 and quote TNU0014 or visit their website.

The Bespoke Travel Group does not sell travel insurance policies directly. There are other providers in the market which may offer better terms and you may wish to look elsewhere for travel insurance. The Bespoke Travel Group does not provide advisory, intermediary or broking services of any kind for travel insurance.

We know it’s not the most exciting part of arranging your holiday but it’s just as important so please make sure you have sufficient cover to protect you whilst you are away.